INCATech Achieves ISO 20000-1:2018 Certification for Exceptional IT Service Management

ISO 20000-1:2018 is the international IT service management (ITSM) standard, and it defines requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).  INCATech’s recertification of ISO 20000-1:2018 demonstrates our commitment to aligning IT processes with international best practices and ensuring they meet the evolving needs of our customers.