Digital Government & Public Engagement
In the modern era, citizens expect their government to provide online services with the same ease and efficiency they experience from consumer technology. Digital government & public engagement is about transforming bureaucratic processes into seamless digital interactions and creating platforms that encourage citizens to connect with government initiatives.
INCATech supports federal agencies in this sweeping digital transformation, helping them enhance citizen services and transparency through intuitive web platforms and digital modernization efforts. Our approach starts with understanding the end-user – the citizen, business, or government employee who needs to interact with an agency online. By keeping services human-centered and accessible, we enable agencies to foster public trust and engagement while achieving their modernization goals.
Our data driven digital engagement solutions speed service delivery and build trust
We combine Enterprise Data Management with modern web development to break down silos of information. For example, when modernizing an agency website, we ensure data from various legacy databases or content stores are integrated into a unified, cloud-based platform so that the information presented to the public is consistent and up-to-date.
The hallmark of our approach is our User-Centered Design philosophy: through user research, usability testing, and accessible design practices, we craft interfaces that are straightforward for everyone – from a senior checking their pension benefits to a first-time visitor applying for a passport.
Our experts in Secure Cloud Services deploy these websites and applications in scalable, cloud environments that can handle surges in traffic (think of a citizenship application portal on deadline day) while maintaining the stringent security and compliance needs of federal systems.
INCATech’s portfolio in digital government showcases successful partnerships with multiple federal agencies
Travel.State.Gov (TSG)
We worked on the complete redesign and modernization of Travel.State.Gov, the State Department’s public-facing portal for passport and visa information. We overhauled an aging, content-heavy site into a dynamic, mobile-responsive platform that millions of travelers rely on for timely information and services. This effort improved the user experience for the public – from simplifying how travelers find requirements to ensuring the site meets strict accessibility standards – all while integrating the site with secure backend systems at State.
Pension Benefit Guaranty Corporation (PBGC)
For the Pension Benefit Guaranty Corporation (PBGC), INCATech managed a complex content management system (CMS) migration, updating and consolidating the agency’s online content about pension insurance into a modern system that is easier to maintain and more reliable for retirees seeking information.
U.S. Courts’ Probation and Pretrial Services Office
We also developed an online resource library for the U.S. Courts’ Probation and Pretrial Services Office, which enabled probation officers nationwide to quickly access guides, forms, and training materials through a centralized web portal – a huge improvement over the previously scattered, difficult-to-find resources.
How INCATech supports the Digital Government & Public Engagement mission
Our service offerings in digital government and public engagement cover a broad spectrum of needs that agencies commonly face:
We specialize in improving the Citizen Experience & Accessibility of government websites and applications. This means everything we build is 508-compliant (accessible to people with disabilities) and optimized for various devices, ensuring no citizen is left unable to use a service due to design barriers.
We drive digital transformation initiatives, advising agencies on how to modernize not just their websites, but also the underlying business processes – for instance, moving from paper-based workflows to online self-service portals.
INCATech provides content management solutions that allow agencies to efficiently organize and publish their information, from press releases to vast libraries of regulations or guidance documents.
We develop online learning platforms and resource libraries, which became especially crucial in recent times as agencies sought to provide remote training and centralized information hubs (our work for the judiciary’s resource library is a prime example).
