Whether you are starting from scratch or already have a mature IT organization, INCATech IT Services & Solutions can help you establish or streamline your IT processes and tools that meet your business requirements without excessive overhead and administrative costs.
Configuration Management (CM)
Establish or improve your organization’s Configuration Management (CM) procedures, processes, and protocols for managing complex and evolving information technology environments by engaging with INCATech. As a company that has achieved a CMMI Level 3 assessment and ISO 9001:2015 Certification, we share our CM expertise with project managers and staff on CM principles, identifying configuration items, establishing baselines, developing change requests, making Change Control Board (CCB) decisions, and implementing changes.
Ensure compliance with functional and non-functional requirements by trusting INCATech to meticulously test your systems, applications, and integrations. We thoroughly test the graphical user interface (GUI), usability and accessibility (including Section 508 compliance), performance, error handling, security, and regression.
Our experienced employees can work with existing or create new test plans, manual testing, and automation scripts and generate actionable reports. INCATech’s depth of knowledge includes using Selenium and Katalon Studio for automation testing tools; and Visual Studio and Eclipse Integrated Development Environments (IDEs) for scripting.
Discover defects early with INCATech’s robust set of quality assurance techniques. Whether we are checking our own work or reviewing work as a third party, your organization can rely on INCATech to deliver comprehensive details about any defects and performance issues we find, including system information of the testing environment, steps to replicate issues, expected outcome, and proposed solutions.
Independent Validation and Verification
Easily produce major program deliverables that satisfy contract requirements and operational performance targets with INCATech’s Operational Test and Evaluation (OT&E) and Independent Validation and Verification (IV&V) services. Our team will adapt to the level of support that your program or organization needs.
Continuous Integration/Continuous Deployment (CI/CD)
Automate builds and customize notifications with INCATech’s CI/CD services. Whether you need expertise to automatically deploy your in-house code continuously or a designated schedule, or you bundle our Enterprise Content Management and/or Geospatial services with CI/CD, we can build and configure a Jenkins server that integrates with your chosen code repository and automatically build code branches on a rolling schedule or specific time based on your organization’s needs.
Operations and Maintenance (O&M) / DevOps
INCATech offers Operations & Maintenance (O&M) support for systems and users 24 hours a day, 7 days a week, 365 days a year. Our multi-level Service Level Agreements (SLAs) include detailed O&M plans, disaster recovery procedures, training guides, and response to trouble tickets and user requests. Our comprehensive O&M support includes performing preventative maintenance, patches, and updates on systems we support, scanning for broken links, reviewing system logs, tuning and optimization, incident response and root cause analysis, as well as feedback and training to reduce the occurrence of system issues.